We have extensive experience in developing customer experience strategies.
The digital experience that a user has with an organisation will determine if the user will return or view that organisation in a positive or negative manner. We have extensive experience in developing customer experience strategies and providing user experience consultancy across a broad range of digital technologies to identify the right solution for your user and organisation.
Some businesses can operate with a relatively simply digital offering to clients. Others need highly sophisticated and dynamic site to respond to visitor needs and behaviours; to ensure that their customers can find the information they require in a multitude of ways. This dimensionality is where Diversus brings our expertise. We have scoped, designed and deployed highly searchable web solutions that require inputs from various sources.
- Customer Experience Strategy
- User Experience Consultancy
- Usability Testing and Optimisation
- Web and eCommerce
- Digital Workplace
- Customer Self Service Portals