Let Diversus help drive your organisation toward a customer-centric model
Since 2001, Sitecore has provided a comprehensive platform using end-to-end “experience technology.” Working behind the scenes, the technology enables organisations to personalise their customers and prospects online experience. Sitecore is established in over 50+ countries including Australia, USA, UK and Singapore.
Customers are the lifeblood of any business. In today’s competitive environment, customers are well informed, highly discerning and easily distracted. They need to access online information efficiently. CMS Wire found that customer satisfaction increased on average 11% with the implementation of Sitecore.
Content Management Systems (CMS) are playing an important role in growing and established businesses, boasting impressive gains in productivity, efficiency, and ultimately, bottom-line results. CMS Wire determined that there is an average improvement of 19 percent in productivity with a CMS platform with an intuitive interface.
Diversus is a Gold Implementation Partner with all the rigors and qualifications required by Sitecore. This designation showcases Diversus’ ability to deliver a complete vision for customer experience management. Diversus boasts two Sitecore Technology MVP's in their team. The Sitecore Technology MVP Award recognises the most active Sitecore experts from around the world who participate in online and offline communities to share their knowledge with other Sitecore partners and customers.
As one of the most powerful CMS platforms available, the technology masters the functions of a traditional CMS while integrating many other powerful tools that have transformed it into a “one-stop-shop” solution. Understanding client needs and customer wants, Diversus provides a complex digital marketing solution to assist their clients in the ever-changing digital landscape. Sitecore technology allows businesses to provide a tailored experience for their customers.
Sitecore provides a host of benefits:
- Seamlessly integrates with existing Microsoft programs and databases (SQL)
- Assists your organisation to deliver the right message, right channel, right time
- Corporate governance compliant with strong documentation and enterprise-grade security and support
- WYSIWYG (What You See Is What You Get)
Organisations Recognised for Their Digital Experience
In late 2015, several Diversus clients will “go live” changing the customer experience both locally and nationally. To provide a better understanding of the capability and the variation with Sitecore sites, check out some of these award-winning websites:
Hardie Grant Publishing
Australand Property Group
University of Southern Queensland
The Smith Family
Queensland Urban Utilities
Because every organisation measures success differently, Diversus works with clients to ensure that the organisation’s strategy and business outcomes are at the forefront of the architecture and delivery of the site.
Some of the outstanding results from various organisations:
- Increase in mobile visitors, increased mobile conversion rate by 29%
- Homepage visitors are now 47% more likely to go directly to the page they need
- Improved customer experience through performance (~40% reduction in average page load time)
- Increase in satisfaction by organising content from a customer perspective
- Personalised the user experience using regional-based content personalisation
- Personalisation based on membership type improved overall page engagement value by 78%
- The overall Net Promoter Score (NPS) increased by over 50% in a year
- The responsive-design site has seen a 23% increase in mobile and tablet users
- Bounce rate reduced by 13%
- Search usage has increased 67% on the desktop site and 120% on mobile
How We Can Help You
Established in 2006, Diversus provides end-to-end business and technical solutions for enterprise. Diversus takes a holistic approach to business and technology challenges developing a solution to solve today’s issues while never losing sight of the horizon. Servicing clients from a variety of industries from public sector to publicly listed organisations, Diversus uses market-proven technologies to empower businesses. If your organisation is ready for an incredibly powerful productivity boost that will assist your customers, contact Diversus to realise Sitecore’s potential.
If you would like to better understand and unlock the possibilities of Sitecore or implement Sitecore within your organisation, please contact us.